Privacy Policy

Thank you for visiting cleanvitals.com, a part of Dassonz Consumer Healthcare Pvt Ltd. This privacy policy explains how we collect, use and protect your information when you visit our website, connect with us or use our products or services. Your privacy is of utmost importance to us, and we strive to maintain the highest standards in safeguarding your information.

Information We Collect

We may collect and save personal information such as your name, email address, mailing address, phone number, payment information, and any other information you voluntarily provide to us, for the purpose of enhancing our products and services, in order to serve you better.

How We Use Your Information

We may use the information we collect for various purposes including, but not limited to:

Communicating directly with our customers
Personalizing your experience
Processing Financial Transactions
Marketing and Advertising
Improving our website, products and services
Responding to inquiries and providing support

1. Security Assurance:

Dassonz Consumer Healthcare is committed to ensuring the security of your personal information. Rest assured that any personal data we collect through our website will be handled in strict accordance with the data privacy laws.

2. Policy Updates:

Dassonz Consumer Healthcare reserves the right to update or change our Privacy Policy at any time. Any changes will be posted on our website.

3. Government Institutions or Other Third Parties:

There may be situations where sharing personal information becomes necessary by law or is reasonably essential to protect the rights, property, and safety of individuals or Dassonz Consumer Healthcare. In such cases, we may disclose information to government institutions or other third parties, ensuring compliance with legal requirements and safeguarding the interests of all parties involved. We prioritize the security and confidentiality of your information, adhering to responsible data-sharing practices. Our commitment is to maintain the trust you place in Dassonz Consumer Healthcare, and we continuously strive to ensure that your personal data is handled with the utmost care and in accordance with applicable data privacy laws and regulations.

4. Confidentiality Disclosure

Dassonz Consumer Healthcare may share your personal data in specific situations, such as complying with legal requirements, helping regulatory or law enforcement authorities, or safeguarding our rights and property. This reflects our dedication to following the law and protecting both your interests and ours.

5. Cookie Usage

Dassonz Consumer Healthcare website uses cookies or similar technologies to gather information about your website usage. It is important to note that we do not allow third parties to place cookies on your device. You have to disable the cookies option in your browser settings, although this may impact certain features of the website.

6. Information Collected

Through cookies, we gather information such as your website usage, IP address, browser type, and operating system. This includes data related to online orders, payment information, product preferences, and purchasing behavior.

7. Additional Personal Data Collection

In extraordinary circumstances, we may collect additional personal information. If such a situation arises, we will ensure transparency, seek your consent, and establish a valid legal basis for processing.

8. Processing Your Personal Data

Dassonz Consumer Healthcare process your personal information for various purposes, including customer registration, online account management, order processing, communication, and service improvement. This processing aligns with our legal obligations and legitimate business interests.

9. Personal Data Sharing

At Dassonz Consumer Healthcare, we prioritize the responsible management of your personal information. We do not sell, lease, or trade your data to third parties for any purpose. Our data-sharing practices are transparent and designed to enhance your experience while ensuring the utmost confidentiality.

10. Processors Providing Solutions

In certain instances, Dassonz Consumer Healthcare collaborate with processors who provide us with infrastructure, platform, or software solutions, software development solutions, information system maintenance, record management solutions, or marketing solutions. Any sharing of personal data with these processors is conducted to enhance our services and ensure the security of your information.

11. Policy Changes

Dassonz Consumer Healthcare reserves the right to amend this privacy policy, with any changes becoming effective immediately upon posting. We recommend that you review this notice regularly to stay informed of any updates.

12. Your Rights

Under applicable law, you have specific rights, including the ability to access, modify, erase, and object to the processing of your personal information. To exercise these rights, please submit a written request to our contact details. If you are unsatisfied, you may also file a complaint with the relevant authority.

13. Notification of Policy Changes

Any changes to our privacy policy will be communicated through this statement and other appropriate platforms.

14. Returns for Unopened Products

Dassonz Consumer Healthcare accepts returns for unopened products within seven (7) days of purchase.
To be eligible for a return, the product must be unused, unopened, and in the same condition as when it was received.
Customers can contact us at +91-9266826668 or write to us on support@cleanvitals.com to initiate the return process.
Once the return is approved, customers are responsible for shipping the product back to us at their own expense.

15. Returns Process

Generate a return on the website or WhatsApp us at +91-9266826668 to initiate the return process and receive a return authorization
Pack the unopened product securely to prevent damage during transit.
Ship the product back to us at the address provided during the return authorization process.
Once we receive the returned product and verify its condition, we will initiate the refund process within seven (7) working days

16. Product Exchange Process

Generate an exchange on the Website or WhatsApp us at +91-9266826668 to initiate the exchange process and receive an exchange authorization
Pack the unopened product securely to prevent damage during transit.
Ship the product back to us at the address provided during the exchange authorization process.
Once we receive the returned product and verify its condition, we will initiate exchange process within seven (7) working days

17. Refund Policy

Upon receiving the returned product and verifying its condition, we will process the refund.
The refund amount will be credited to the customer's bank account within seven (7) working days

18. No Returns or Exchange Applied for Opened Products

For hygiene and safety reasons, we are unable to accept any requests for returns for opened products.

19. Contact Us

If you have any questions or concerns about our Privacy Policy, please email us on support@cleanvitals.com or call us at +91-9266826668

Visiting and using our website, products or services, it is considered as an acceptance to the terms and conditions of this Privacy Policy.