Return, Exchange and Refund Policy- Dassonz Consumer Healthcare

Thank you for visiting cleanvitals.com, a part of Dassonz Consumer Healthcare Pvt Ltd. This Return & Refunds policy explains how we provide our customers, an option to claim return and refund of the products, in the event of getting the product(s) in an unsatisfactory condition.

Information We Collect

We may collect and save personal information such as your name, email address, mailing address, phone number, payment information, and any other information you voluntarily provide to us, for the purpose of enhancing our products and services, in order to serve you better.

1. Returns for Unopened Products

• Dassonz Consumer Healthcare accepts returns for unopened products within seven (7) days of purchase.
• To be eligible for a return, the product must be unused, unopened, and in the same condition as when it was received.
• Customers can contact us at +91-9266826668 or write to us on support@cleanvitals.com to initiate the return process.
• Once the return is approved, customers are responsible for shipping the product back to us at their own expense.

2. Returns Process

• Generate a return on the website or WhatsApp us at +91-9266826668 to initiate the return process and receive a return authorization
• Pack the unopened product securely to prevent damage during transit.
• Ship the product back to us at the address provided during the return authorization process.
• Once we receive the returned product and verify its condition, we will initiate the refund process within seven (7) working days

3. Product Exchange Process

• Generate an exchange on the Website or WhatsApp us at +91-9266826668 to initiate the exchange process and receive an exchange authorization
• Pack the unopened product securely to prevent damage during transit.
• Ship the product back to us at the address provided during the exchange authorization process.
• Once we receive the returned product and verify its condition, we will initiate exchange process within seven (7) working days

4. Refund Policy

• Upon receiving the returned product and verifying its condition, we will process the refund.
• The refund amount will be credited to the customer's bank account within seven (7) working days

5. No Returns or Exchange Applied for Opened Products

For hygiene and safety reasons, we are unable to accept any requests for returns for opened products.

6. Contact Us

If you have any questions or concerns about our Return, Exchanged and Refund Policy, please email us on support@cleanvitals.com or call us at +91-9266826668